Contact Centre Operations NCV Level 4 Past Exam Papers with memorandums & Learning Material in pdf downloadable format for Term 1 (March) , Term 2 (June), Term 3 (September), and Term 4 (November). The contact centre industry is one of the fastest growing industries in South Africa. Contact centres evolve daily. The concept is that of an ongoing, organised “set” of human resources, procedures and methods designed to generate, analyse, disseminate, store and retrieve information. Contact centres comprehensively and seamlessly integrate every facet of business relating to the customer, whether this be marketing, sales, customer service or field support, by integrating people, process and technology. The objective is to create a long-term, mutually beneficial relationship with customers.. Contact Centre Operations (Marketing) is a Level 4 subject.
This is a one year instructional programme comprising 200 teaching and learning hours. The subject may be offered on a part-time basis provided the candidate meets all the assessment requirements.
Course preparations should consider students with special education needs.
Contact Centre Operations Level 4 Past Exam Papers and Memos
2020 papers
2019 papers
2018 papers