Define the term conflict resolution

On this page, we help students to answer the following question: “Define the term conflict resolution.” This definition is a core part of the Life Orientation Grade 12 curriculum, specifically within the “Development of the Self in Society” module.

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Quick Answer

Conflict Resolution Defined:

• The Core: A way for two or more parties to find a peaceful and permanent solution to a disagreement.
• The Goal: To move from a state ofunsettled conflictto a state of agreement and mutual respect.
• The Method: It involves usingeffective communication, negotiation, and sometimes mediation to settle disputes without violence or long-term resentment.

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Understanding Conflict Resolution

In South African Life Orientation textbooks, conflict resolution is more than just “stopping a fight.” It is a structured process used to manage disagreements that arise from different values, goals, or personality traits.

1. Types of Conflict to Resolve

Before resolving a conflict, learners must identify the type of struggle they are facing:

• Interpersonal Conflict: A disagreement between two or more people, such as a learner and a teacher regarding NSC exam preparation.
• Intrapersonal Conflict: An internal struggle within a person, often felt when trying to balance social lives and academic priorities.

2. Common Strategies for Resolution

The CAPS curriculum outlines several styles of conflict resolution. The effectiveness of the resolution depends on the strategy used:

• Collaboration: Working together to find a “win-win” solution that satisfies everyone. This is the most constructive manner of resolution.
• Compromise: Both parties give up something to meet in the middle.
• Accommodation: One party puts the needs of the other first to keep the peace.
• Avoidance: Ignoring the conflict, which often leads to excessive stress later.

3. Why Resolution is a Vital Life Skill

Learning to define and apply conflict resolution helps Grade 12 learners as they transition to a new environment.

• Protects Relationships: It prevents a disagreement from turning into a detrimental relationship.
• Reduces Stress: It is an effective stress management technique because it removes the “Alarm” state of the General Adaptation Syndrome.
• Maintains Ethics: It aligns with the mandate for professional ethics required in the workplace.

4. The Steps to Successful Resolution

Successful conflict resolution generally follows these steps:

1. Define the problem: What is the actual cause of the stress or disagreement?
2. Listen actively: Understanding the other person’s point of view without interrupting.
3. Brainstorm solutions: Looking for several ways to solve the issue.
4. Agree on a solution: Choosing the path that best supports the social relationships involved.

Reference for Students:

• Subject: Life Orientation Grade 12
• Source: My Courses Conflict Resolution Guide
• Topic: Development of the self in society – Conflict Management.